Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Craftnet)
How engagements are delivered. Workshops, interviews and readouts happen over video call unless agreed otherwise. Written deliverables — scope documents, findings reports, roadmaps, scorecards — are delivered as PDF (with editable copies where useful) in your project page in your Craftnet account. Nothing is shipped physically.
When the clock starts. Delivery times count working days (Monday to Saturday, excluding public holidays) from the day we receive your brief and the access we need. Time waiting for access, documents or interview slots moves the delivery date accordingly; we tell you if that happens.
Fractional CTO hours are scheduled with you and logged in your project page. Monthly plans start when payment is confirmed and the first session is booked within the working days shown on the plan.
Review and acceptance. You can accept a deliverable or ask for the revision rounds included — for example clarifying a finding or correcting a factual error. You have 7 days to respond; we remind you 2 days before, and if we hear nothing the delivery is treated as accepted. Revisions correct and clarify; they don’t change our professional conclusions without new evidence.
Contact during delivery
Questions about an order in progress? Message us from the order page or email [email protected] with your order number.
Your project page, revisions and acceptance
Every order has a project page in your account where you send your brief, message us, receive deliveries, and accept them or ask for revisions. Delivery times on packages count working days (Monday to Saturday) from the day we receive your brief.
When we deliver you have 7 days to accept the work or request a revision. We send a reminder 2 days before that time runs out; if we hear nothing, the delivery is accepted automatically. For milestone projects this applies to each milestone.
Questions about this policy? Email [email protected] or use our contact form.